This article is not relevant to people who purchased our applications from Mac App Store.

If your license code won't work, please check the following:

  • Make sure you enter into licensing dialog exactly the same email that appears in your licensing ("Thank you") email. 
  • Make sure you enter your email without trailing / leading spaces or capital letters
  • Make sure the license code was pasted fully and without trailing or leading spaces

The Licensing dialog is accessed from ImageFramer menu:

If that doesn't help, please contact us with your licensing details and a screenshot of your licensing dialog.